Your decision to select the right company for your project is important, for you and for
Caveman Home Theaters. We understand and can appreciate how difficult many of the
options are that you have today. While you are considering hiring a professional
electronics service company, we think you should know a little about their policies and
We appreciate and value the opportunity to serve and support the families and
businesses that chose Caveman Home Theaters. Our desire to exceed your
expectations can only be realized when we are selected to be your provider for all of
your audio/video electronics – and home theater projects. We have listed 12 additional
reasons why you should select us to be your electronics systems provider.
1. Satisfaction guarantee
Our design team is dedicated to matching the right product to your specific needs.
Within 30 days of a your purchase, if the product you bought doesn’t perform up to your
satisfaction, let us know, and we’ll exchange it, with something of equal or better quality.
No hassle. (Installation & Restocking fees may apply)
2. Optional – Three year extended warranty on all HDTVs and Home Theater
You can purchase from Caveman Home Theaters with the confidence, knowing that we
offer extended warranty options for everything including your new projector or the
installation. (Ask about details on our extended warranty policy)
3. Price Match Policy
Caveman Home Theaters, makes every effort to provide the newest, the best in
electronics. We shop and compile our project proposals reflecting materials, installation,
delivery and training as part of every system that we specify. We understand the
competitive nature of “lets say TV’s” and make it our policy to include them as options.
On new products we do very well competing with the big box stores. But volume buying
and aggressive sales have benefits. If you find a lower price before buying, let us know
and we will do our best to match or beat the price from a local supplier. Our policy is that
we will not attempt to match internet websites, super sales and or discontinued
4. Top-notch repairs, Just in case
Caveman Home Theaters has contracted with a local dedicated service facility. Their
computerized repair department handles more than 100 brands of equipment. With a
combined experience level of more than 50 years in sophisticated electronics, and a
huge parts inventory, you can get your component repaired quickly.
5. Delivery and installation services are available
Caveman Home Theaters is a full service custom installation company. You can rest
assured knowing that your system is installed properly. For your protection, we carry
general liability insurance. We offer relocation services and installation services for
clients that might have purchased elsewhere. (Please call for details.)
6. In-home service and maintenance
Caveman Home Theaters is dedicated to providing you the very best in home service,
before, during and after the sale. That is why we include a full two year installation
warranty on all electronics systems installed.
7. No lemons
We like lemons in our iced tea, we don’t like faulty equipment any more than you do. If a
product we supply requires service within the first 30 days we’ll replace it, provided you
kept the original packaging. (Ask about our extended warranty policy) Any service after
the first 30 days requires professional service from an authorized service center. Our
installation warranty includes system troubleshooting and diagnosis for 2 years after the
project has been completed and final payments are received. In most cases the product
manufacture does not include removal, shipping – delivery or re-installation. Our
installation warranty does not cover these unless we have improperly installed or
damaged the unit.
8. Free in-home consultation
Have you ever used an interior decorator to help you design your home? Then you
understand the value of professionally trained assistance. A member of our design team
will be happy to come to your home to help you make the right buying decisions. The
initial in-home consultation is Free. “Subsequent visits and professional design services
are considered billable services. Request a quote for additional design services. Most
extensive projects require a signed professional services agreement and compensation
for documentation and professional services.”
9. Speaker trade up program
If you buy floor standing and bookshelf speakers from us you have the option within the
first year to upgrade, we’ll give you 70 percent of your original purchase price as credit
toward the purchase price of a new pair. Your trade-in speakers must be in like-new
condition with their original boxes, We can offer up to 50 percent without the boxes, The
Key to our trade up program is that the new speakers purchased must cost at least twice
as much as your old speakers.
10. Easy money
Caveman Home Theaters makes the purchasing decision fun and easy. Host a friends
and family event to promote the completion of your electronics home systems and allow
us to sponsor the event. Any new business generated by your event are rewarded with
gift cards, movie tickets, in store credit and more. For details contact a member of your
design team for more information.
11. Haul-away and recycling of your old TV
In an effort to encourage responsible recycling, hauling away your old TV is an option.
We can remove and haul off your old electronics for $ 75.00 per trip.
12. Have your questions answered by a professionally trained electronics
Ever been frustrated with the lack of knowledge displayed at the big box stores? Our
design team receives rigorous training and they are all A/V enthusiasts themselves, so
they live and breathe this stuff!